Privacy | SECURITY POLICY
  TERMS
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

USE
Permission is granted to temporarily download one copy of the materials (information or software) on Mettler Family Vineyards web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on the Mettler Family Vineyards web site;
iv. remove any copyright or other proprietary notations from the materials; or v. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Mettler Family Vineyards at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

NO WARRANTIES
The materials appearing on Mettler Family Vineyards web site could include technical, typographical, or photographic errors. Mettler Family Vineyards does not warrant that any of the materials on its web site are accurate, complete, or current. Mettler Family Vineyards may make changes to the materials contained on its web site at any time without notice. Mettler Family Vineyards does not, however, make any commitment to update the materials.

PRIVACY AND SECURITY POLICY
We respect and protect your privacy. We collect customer information for the purpose of fulfilling our customers' orders and to communicate with you about your order. We do not sell, rent or share any portion of our CUSTOMER DATABASE to third parties. However, we may disclose your personal information under limited circumstances if we conclude that we are required to do so by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Mettler Family Vineyards, its customers or the public.

Federal and California State law requires us to request identification from each consumer to prove that you are legally able to purchase alcohol: 21 years of age. To process an order, we require your name, home or other physical address, including street name and name of city or town, state, zip code, email address, telephone number, date of birth and credit card number. All of the customer data we collect is stored on a secured server to protect against unauthorized access.

CHANGES TO YOUR PERSONAL DATA
In the event you wish to change any of your personal information, please contact us by written notification to our email address at info@mettlerwine.com or call us at 888-509-5969.

UNSUBSCRIBE
From time to time, we may use your name and contact information to notify you of changes to the web site, new releases, special offers and events we think you may find valuable. If you wish to unsubscribe from receiving email offers, please send a blank email to unsubscribe@shop.mettlerwine.com if you have multiple addresses, you will need to unsubscribe for each address in order to be removed from our database.

ONLINE STORE POLICY
You must be 21 years of age to order or receive wine from us. All wine orders are sent with “Adult Signature Required” stickers, and the carriers that deliver our wines are required to check for identification upon delivery. Verification of age is required at the time of delivery. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. If this happens, the order may be held with the local shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

REFUND POLICY
All sales are final unless otherwise specified.

SHIPPING STATES
Mettler Family Vineyards currently ships to the following states: AK, CA, DC, FL, MN. The following states are coming soon: AZ, CO, GA, IA, ID, IL, KS, MD, MI, MO, MT, NC, ND, NH, NM, NV, NY, OH, OR, PA, TX, VA, WA, WY. If we cannot currently ship to your state, please visit our Wine Locator page to find a distributor who sells Mettler wine locally in your area.

SHIPPING POLICY
All wines are shipped via UPS Ground in most cases. We also ship via Fed/Ex and Golden State Overnight (GSO).

MINORS
We do not knowingly collect personal information from minors, and we take steps to ensure that minors cannot purchase or receive wine from us.

INQUIRIES
If you need to inquire about your order, please e-mail info@mettlerwine.com or call our Customer Service Department at 888-509-5969, Monday through Friday, 9am - 5pm, PST.

OTHER
By using our website, you consent to the collection and use of your information by Mettler Family Vineyards and Winery as described in this policy, and you signify your agreement to this Privacy Policy. The provisions of this policy are subject to change, and Mettler Family Vineyards will post changes to this policy on this page.
 

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